Frequently Asked Questions


I forgot my login

Click here to have it emailed to you


My login is not accepted

  1. We suggest you clear your internet cache
    In Internet Explorer select Tools-->Internet Options and in the middle of the page select the "delete files" and "delete cookies" buttons. this may take some time depending on how many files there are.    If you receive an additional pop up window select ok. Close the window and the browser completely and then attempt to login again on a new internet page.

    From the Firefox menu options, choose Tools and then Clear Private Data....
    In the Clear Private Data window that appears, uncheck all checkboxes except for the Cache checkbox.
    Note: If you wish to clear additional forms of ""private data"", feel free to check the appropriate boxes.
    They will be cleared with the cache in the next step.
    Click on the Clear Private Data Now button.
    When the Clear Private Data window disappears, all of the files saved (cached) from your Internet browsing activities will have been removed<

    Once this is completed, please make sure to close all browser windows. Then please open a new internet page, and go to www.risi.com to attempt to login again.

  2. Contact Customer Service to check on the status of your subscription.

How do I change my login ?

  1. To change your username:
    At this time you can not change your username online. If you need to make a change to your username please contact customer Service.

  2. To change your password:
    Please go to http://www.risiinfo.com/content-gateway/preferences.html


I'm not receiving my email service

  1. We suggest you check your email profile:
    Please go to http://www.risiinfo.com/content-gateway/public/login to login.
    Then please go to 'preferences' on the top right. We are sending you the email alerts for the items that are already checked. Please update at your convenience.

  2. Your email profile looks good ? Please check your filter
    Please note the IP domain that we use to send this service: IP address -- 199.242.204.110 .         Please check with your IT department to insure this IP address is not being blocked.

  3. Contact Customer Service to check on the status of your subscription.

I need to make a payment for my order

  1. I want to send a cheque.
  2. I want to pay by wire transfer
  3. I want to pay by credit card. Please contact Customer Service


I need a W9 form

Please click here to download the W9 form


Where do I send a press release ?

Please send it to news@risi.com


Other questions ?

Contact Customer Service