PPI Markets & Prices
Customer Quick Reference
RISI’s industry-leading pulp and paper newsletters, online news and price services are getting even better!
If you are a current subscriber and have questions, refer to the Frequently Asked Questions below, or contact us (see box at right).
Q: What’s happening?
A: RISI’s pulp and paper news and price services are being upgraded and enhanced. Click here to learn more details about the new features you’ll have access to.
Q: When will the change take place?
A: In May 2008 for most subscribers. For some corporate clients the date will vary due to the additional setup time for their customized sites.
Q: Which publications are changing?
A: The following publications will have new names, along with expanded content and features:
Q: I subscribe to one or more of these publications - what do I need to do?
A: You don’t need take any action to get access to the new PPI Markets & Prices service. With the new features launched, you'll see a new user interface when you log in at www.risiinfo.com, and you will automatically have access to the upgraded service.
Q: Will I still get access to Price Watch tables?
A: Yes, the Price Watch tables will cover the same grades as before
Q: Will I be charged for this upgrade?
A: Current subscribers will receive the upgraded service at no additional charge during the period of their current subscription.
Q: What if I don’t like the new service and want to cancel?
A: We hope that doesn’t happen, because we are taking nothing away from your existing service -- only adding more content and new functionality. But RISI will always refund unexpired subscriptions for any reason: just contact RISI Customer Service and we’ll send you a refund for the time left on your subscription.
Q: I’ve forgotten my username and password. What should I do?
A: Simply click here and enter your email address where indicated. Your login details will be emailed to you.
QUESTIONS?
Call RISI Customer Service:
In North America
call 1 866.271.8525
Outside North America
call +32.2.536.0748
Email: info@risiinfo.com

