Frequently Asked Questions

I forgot my login.

Click here to have it emailed to you.

My login is not accepted.

If you receive this message: “We could not find any active orders for your username” it’s possible your order has expired or you have entered the wrong credentials. To have your login details emailed to you, contact Customer Service.

Otherwise, we suggest you clear your internet cache:

Internet Explorer 

  1. In Internet Explorer select Tools–>Internet Options and in the middle of the page select the “delete files” and “delete cookies” buttons. This may take some time depending on how many files there are. If you receive an additional pop up window select ok.
  2. Close the window and the browser completely. Then open a new internet page, and go to to attempt to login again.


  1. From the Firefox menu options, choose Tools and then Clear Private Data.
  2. In the Clear Private Data window, uncheck all checkboxes except for the Cache checkbox. Note: If you wish to clear additional forms of “private data”, feel free to check the appropriate boxes. They will be cleared with the cache in the next step.
  3. Click on the Clear Private Data Now button. When the Clear Private Data window disappears, all of the files saved (cached) from your Internet browsing activities will have been removed.
  4. Once this is completed, please make sure to close all browser windows. Then open a new internet page, and go to to attempt to login again.

Contact Customer Service to check on the status of your subscription.

How do I change my login?

  1. To change your username:
    At this time you can not change your username online. If you need to make a change to your username please contact Customer Service.
  2. To change your password:
    Please go to 

I'm not receiving my email service.

  1. We suggest you check your email profile:
    Please go to to login.
    Then please go to ‘preferences’ on the top right. We are sending you the email alerts for the items that are already checked. Please update at your convenience.
  2. Your email profile looks good? Please check your filter
    Please note the IP address we use to send this service:
    Please check with your IT department to ensure this IP address is not being blocked.
  3. Contact Customer Service to check on the status of your subscription.

I'm having a problem opening/downloading PDF files from the Fastmarkets RISI Portal.

Please visit for information.

I need to make a payment for my order.

  1. I want to send a check.
  2. I want to pay by wire transfer.
  3. I want to pay by credit card. Please contact Customer Service.

I need a W9 form.

Please click here to download the W9 form.

Where do I send a press release?

Please send it to

Other questions?

Contact Customer Service.

Start a Chat.

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